Elise Bohemian Cold Shoulder Maxi Dress

At Cramta, your satisfaction is our top priority. If you are not entirely happy with your purchase, we offer a simple and hassle-free return and refund process. You have 30 days from the date you receive your order to initiate a return.

Return Policy

Return Window:

You may return your item(s) within 30 days of receiving your order.

Conditions for Returns:

To be eligible for a return:

• The item must be unused and in its original condition.

• It must be returned in the original packaging, with all tags, accessories, and documentation intact.

Non-Returnable Items:

Certain items are not eligible for return due to hygiene or customization reasons. These exceptions will be clearly stated in the product description.

Return Method:

Returns are accepted via mail only.

Return Label:

A free return label will be provided upon request.

How to Initiate a Return

1. Contact Us: Email us at support@cramta.com within 30 days of receiving your order. Include your order number and the reason for your return.

2. Receive Instructions: Our team will send you detailed return instructions and a free return label.

3. Package Your Item: Securely package the item in its original packaging, ensuring all accessories and documentation are included.

4. Ship the Item: Use the free return label provided and drop the package at your nearest post office or courier location.

Refund Policy

Inspection Process:

Once we receive your return, we will inspect the item to ensure it meets our return criteria.

Refund Timeline:

Approved refunds will be processed within 7 business days and credited to your original payment method.

Shipping Costs:

If the return is due to an error on our part (e.g., incorrect or defective item), we will cover all shipping costs. Otherwise, the original shipping fee (if applicable) is non-refundable.

Restocking Fees:

No restocking fees apply to any returns or refunds.

Exchange Policy

We offer exchanges for eligible items within the same 30-day return window. If you wish to exchange an item for a different size, color, or model, contact us at support@cramta.com and we will assist you with the process. Exchanges are subject to product availability.

Damaged or Defective Items

If your item arrives damaged or defective:

1. Contact us immediately at support@cramta.com with your order details and photos of the damage or defect.

2. We will evaluate the issue and offer either a replacement or a full refund, depending on your preference.

Summary

• Return Window: 30 days

• Item Condition: New, unused, and in original packaging

• Return Label: Free and downloadable

• Refund Processing Time: 7 business days

• Exchanges: Accepted for eligible items

• Restocking Fees: None

CONTACT US

If you have any questions or need assistance, our team is here to help!

• Email: support@cramta.com

• Phone: +447446114345

• Address: 

For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!