Privacy policy
At Cramta, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you use our website (Cramta.com) or make a purchase.
Information We Collect
When You Visit Our Website:
We automatically collect certain information about your device, including:
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Your IP address
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Browser type and version
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Time zone settings
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Details of your interaction with our website (e.g., pages viewed and time spent)
When You Make a Purchase:
We collect personal information necessary to process your order, including:
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Name
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Billing and shipping addresses
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Contact information (email and phone number)
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Payment details (e.g., credit card information)
How We Use Your Information
We use the information we collect to:
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Process Orders: Fulfil your orders, manage payments, and arrange for shipping.
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Customer Communication: Respond to your inquiries and provide updates about your order.
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Improvement: Improve our website and customer experience by analysing browsing behaviour.
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Security: Detect and prevent fraudulent transactions or unauthorized activities.
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Marketing: Send promotional emails about our products, services, and special offers (only with your consent).
Sharing Your Information
We only share your personal data with third parties necessary to provide our services, such as:
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Payment Providers: To securely process payments.
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Shipping Companies: To deliver your orders.
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Analytics Tools: Such as Google Analytics, to monitor and improve website performance.
Your data may also be shared if required by law, for example, in response to a legal request or to protect our rights.
Your Rights
As an Australian resident, you have the following rights under the Privacy Act 1988:
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Access: Request access to the personal data we hold about you.
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Correction: Request correction of inaccurate or incomplete information.
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Deletion: Request deletion of your data (where applicable).
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Restriction: Request restriction of processing your data in certain circumstances.
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Data Portability: Request a copy of your personal data in a readable format.
To exercise your rights, contact us at support@cramta.com
Cookies
We use cookies to enhance your browsing experience, including storing your preferences and tracking website usage. You can adjust your browser settings to refuse cookies; however, some features of our site may not function properly.
Data Retention
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, and resolve disputes. If you request deletion, your data will be erased unless otherwise required by law.
Security
We implement advanced security measures, including SSL encryption and secure payment gateways, to protect your personal information from unauthorized access or misuse.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal compliance. Updates will be posted on this page, and we encourage you to review it periodically.
CONTACT US
If you have any questions or need assistance, our team is here to help!
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Email: support@cramta.com
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Phone: +44 7403 685462
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Address: 36 Osbaldeston Road, London, N16 7DP, United Kingdom
For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!