Shipping policy

At Cramta, we strive to ensure your orders are delivered promptly and reliably. Please find the details of our shipping process below.

Shipping Costs

  • Free Standard Shipping: Available for all orders within :

  •  Australia and The United Kingdom.

Processing and Delivery Times

Shipping Method Processing Time Delivery Time Total Delivery Time Cost
Standard Shipping 1-2 business days 3-7 business days 4-9 business days Free

 

Order Cut-Off Time for Australia : 10:00 PM (GMT+10:00) Australian Eastern Standard Time (Sydney)

Order Cut-Off Time for The United Kingdom : 10:00 PM (GMT+01:00) Standard Time (London)


Orders placed after this time will be processed the next business day.

  • Processing Time: All orders are processed within 1-2 business days (Monday to Sunday, excluding public holidays).

  • Delivery Time: Orders are typically delivered within 3-7 business days after processing.

  • Total Delivery Time: From placing your order to receiving it, the estimated time is 4-9 business days.

Order Confirmation and Tracking

  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details.

  • Tracking Information: Once your order is shipped, we will email you a tracking number so you can monitor your delivery status.

Delivery Areas

  • We deliver to all regions in Australia and The United Kingdom, including remote and rural areas.

  • At this time, we do not offer international shipping.

Delayed or Missed Deliveries

  • Delays: If your delivery is delayed beyond the estimated time frame, please contact us at Support@cramta.com or call +44 7403 685462 for assistance.

  • Failed Deliveries: If delivery attempts fail and the package is returned to us, we will contact you to arrange redelivery. Additional shipping fees may apply for redelivery.

Damaged or Lost Packages

If your package arrives damaged or is lost during transit:

  1. Contact us immediately at Support@cramta.com with your order details and photos of the damage, if applicable.

  2. We will assess the issue and offer either a replacement or a full refund, depending on the situation.

Changes to Shipping Address

If you need to update your shipping address, please contact us at Support@cramta.com as soon as possible. Changes can only be made before the order is shipped.

CONTACT US

If you have any questions or need assistance, our team is here to help!