At Cramta, your satisfaction is our top priority. If you are not entirely happy with your purchase, we offer a simple and hassle-free return and refund process. You have 30 days from the date you receive your order to initiate a return.
Return Policy
Return Window:
You may return your item(s) within 30 days of receiving your order.
Conditions for Returns:
To be eligible for a return:
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The item must be unused and in its original condition.
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It must be returned in the original packaging, with all tags, accessories, and documentation intact.
Non-Returnable Items:
Certain items are not eligible for return due to hygiene or customization reasons. These exceptions will be clearly stated in the product description.
Return Method:
Returns are accepted via mail only.
Return Label:
A free return label will be provided upon request.
How to Initiate a Return
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Contact Us: Email us at support@cramta.com within 30 days of receiving your order. Include your order number and the reason for your return.
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Receive Instructions: Our team will send you detailed return instructions and a free return label.
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Package Your Item: Securely package the item in its original packaging, ensuring all accessories and documentation are included.
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Ship the Item: Use the free return label provided and drop the package at your nearest post office or courier location.
Refund Policy
Inspection Process:
Once we receive your return, we will inspect the item to ensure it meets our return criteria.
Refund Timeline:
Approved refunds will be processed within 7 business days and credited to your original payment method.
Shipping Costs:
If the return is due to an error on our part (e.g., incorrect or defective item), we will cover all shipping costs. Otherwise, the original shipping fee (if applicable) is non-refundable.
Restocking Fees:
No restocking fees apply to any returns or refunds.
Exchange Policy
We offer exchanges for eligible items within the same 30-day return window. If you wish to exchange an item for a different size, color, or model, contact us at support@cramta.com and we will assist you with the process. Exchanges are subject to product availability.
Damaged or Defective Items
If your item arrives damaged or defective:
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Contact us immediately at support@cramta.com with your order details and photos of the damage or defect.
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We will evaluate the issue and offer either a replacement or a full refund, depending on your preference.
Summary
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Return Window: 30 days
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Item Condition: New, unused, and in original packaging
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Return Label: Free and downloadable
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Refund Processing Time: 7 business days
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Exchanges: Accepted for eligible items
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Restocking Fees: None
CONTACT US
If you have any questions or need assistance, our team is here to help!
For more ways to contact us, please visit our Contact Us page. We look forward to hearing from you!
